Smiths Group plc

Pioneers of progress: Engineering a better future.

Field Service Technician II

Field EngineerField EngineerFull TimeRemoteTeam 10,001+Since 1851H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

86 days ago

Salary

$48.5K - $112.5K / year

Associate Degree5 yrs expExperience acceptedEnglish

Job Description

• Responsible for meeting daily service repair needs and driving customer satisfaction. • Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Must be able to respond to emergency and non-scheduled calls for service within established response time goals. • Completes all scheduled maintenance within required deadlines. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Conducts follow up calls with the customer to ensure satisfaction of work. • Mentors lower level FSTs in order to improve their skill and knowledge of the equipment.

Job Requirements

  • Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
  • Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
  • Must be responsive to all customer issues at all times.
  • Must be willing & able to travel at short notice.

Benefits

  • Health insurance
  • Flexible working hours
  • Professional development opportunities
  • Equipment allowances
  • Wellness programs

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