Changing the world through digital experiences.

Director, Engagement Executive

DirectorDirectorFull TimeRemoteTeam 10,001+Since 1982H1B SponsorCompany Site LinkedIn

Location

California

Posted

85 days ago

Salary

$270K - $391.1K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Customer Engagement & Delivery Leadership: Entrusted with managing the completion of all engagements related to Adobe's customer service offerings. • Operational Excellence: Responsible for accurate and effective revenue management, growth and margin execution, including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams. • Services Expansion & Opportunity Development: Partner with Adobe Sales teams to build new services opportunities and facilitate contract extensions, change requests, and addendums.

Job Requirements

8+ years of hands-on experience in professional services, consulting or customer delivery experience of large programs, preferably in SaaS or enterprise software.
Experience with enterprise level project or program management.
Proven track record of building positive relationships, managing complex customer engagements and leading transformation.
Passion for operational rigor and customer value, with a proven ability to collaborate, lead and influence in a matrixed organization.
Strong business insight and industry expertise with ability to speak to value drivers and use cases in customer's context via experience-based story telling.
Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services.
Ability to seamlessly connect strategy and operational processes.
Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role.
Able to travel 50% to support client engagements.
Bachelor’s degree, with an MBA or equivalent experience preferred.
Digital marketing experience is preferred.