• Provide technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently • Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues • Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments • Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations • Maintain active communication and support with API vendor development teams and retail API users via community forums • Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely • Collaborate across multiple departments to ensure technical and business objectives are met • Advocate for developers by driving feature requests and requirements with Product and Engineering teams • Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities