An AffiniPay solution and the trusted partner in helping law firms get paid easier, more securely, and 39% faster.
Customer Support Specialist
Location
United States
Posted
86 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor’s degree
- 2+ years experience in a customer support role
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and people skills
- Works well in a team setting
- Must be able to react positively to difficult situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Must be able to answer inbound support calls daily
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Benefits
- Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
- Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
- Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
- Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
- Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
- Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
- Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
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