Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills.

Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

87 days ago

Salary

$24 - $33 / hour

English

Job Description

• Respond to technical support tickets • Prompt customers for information necessary to troubleshoot problem reports • Reach out to customers by phone and / or screen share as necessary to understand problem reports • Help customers understand R365 payroll integration functionality • Diagnose and document software defects and escalate them to management • Participate in live chats • Manage personal queue of customer tickets • Identify gaps in company self-help documentation • Identify and share ticket trends with Implementation Team • Conduct Basic Training on an as-need basis • Other duties as assigned

Job Requirements

Previous background with Payroll and HR Systems
High attention to detail
Excel knowledge
Flexible and adaptable based on the needs of the client and internal team
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
A passion for helping people get the most out of technology
Familiarity with restaurant management
Familiarity with restaurant labor scheduling and labor management
Understanding of basic accounting journal entry principles
Understanding of labor accruals