• Deliver top-notch first-level application support via phone, email, and face-to-face interactions. • Efficiently prioritize and escalate issues to guarantee swift resolution times. • Troubleshoot and resolve internal support issues promptly, escalating to the software vendor when necessary. • Maintain meticulous and detailed records of problems and solutions within our systems. • Provide technical support in the creation of processes and workflows. • Conduct training sessions and create documentation for internal staff. • Take charge of overseeing Loan Origination systems and nurturing partnerships with integration services. • Facilitate seamless integrations with third-party services. • Diagnose and resolve system bugs effectively while collaborating with vendors. • Collaborate closely with the IT/Apps team on enhancing, upgrading, applying patches, and conducting validation testing for software applications or new features. • Manage the entire employee mortgage application process, from provisioning to deprovisioning. • Collaborate closely with Project Managers to help keep projects on track and ensure timely delivery of all objectives.