• Ensure a seamless participant experience by handling administrative tasks with precision, maintaining accurate records, and following standard operating procedures (SOPs). • Manage program communications across email, Slack, and HubSpot, providing clear and timely participant support. • Assist participants with navigation and troubleshooting in Zoom, the LMS, and other platforms via email and phone. • Develop and maintain participant support resources, including FAQs, troubleshooting guides, and quick-reference materials. • Moderate Zoom meetings and live support groups, conducting tech checks, assigning roles, setting up breakout rooms, and resolving real-time issues.