SoHo Dragon

We are agile, independent, and hold a straightforward philosophy – that outstanding talent produces outstanding work.

Commercial Customer Service Manager

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

89 days ago

Salary

Not specified

5 yrs expEnglish

Job Description

• Insert coin into servicing our B2B distributor network of arcade products in North America • Plan road trips like bonus rounds with distributor teams to meet key customers and boost brand awareness • Travel for face-to-face boss battles with customers and partners to build strong relationships • Establish and nurture combo moves with existing partners to drive revenue growth and customer success • Stay highly organized, self-motivated, and ready to juggle multiple priorities like a multiplayer match • Participate in all key trade shows and local distributor shows in North America • Coordinate new game test launches at distributor and customer sites • Plan marketing activities with key distributors to keep the brand leaderboard strong • Provide a detailed and accurate annual sales forecast • Ensure marketing collaterals are ready in coordination with the marketing agency/in-house team • Manage inventory levels in the US and sourcing in line with the sales forecast • Work closely with the digital marketing team in India to set expectations and create buzz • Prepare weekly and monthly reports and discuss with HQ against target sales and plans

Job Requirements

  • Minimum 5 years of experience in the B2B arcade industry or coin-op redemption games
  • Professional written and verbal communication skills
  • Proven sales track record and channel development experience
  • Experience in commercial customer support
  • Ability to manage customer expectations and deliver a winning experience every time

Benefits

  • This is a work-from-home setup with 50% travel in the US
  • Explore potential distributors in North America

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