• Order Entry - Ensures customer order is encoded (Automatic or Manual) accurately and on-time. • Order Acknowledgement – Ensures orders are acknowledged and communicated back to the customers within 24 hours. • Order Status Communication – Generates or/and analyzes open order reports. • Demand Management and Control - Works very closely with the Plant Schedulers to ensure demand signal is understood in developing a cost-effective shop floor schedule. • Order Fulfilment Process Improvement – Responsible for finding process improvement opportunity to simplify day-to-day routine freeing up more time communicating with customers. • Service Risks Mitigation – Responsible for determining and escalating service risks and issues through proper channels in seeking resolutions and mitigation plans.