• Identify and engage ultra-high net worth individuals through referrals, prospecting and internal lead generation • Create and update retail trips, sending updates to clients and sharing the information internally with both Operations and Sales as necessary • Perform and supervise the coordination of services for contracted retail trips, including communication with vendors for catering arrangements, ground transportation, and other services as required • Provide contingency planning and detailed flight tracking • Sourcing of aircraft options, preparing proposals and communication of options when off-fleet recoveries are warranted • In the event of mechanical or weather delays serve as the members personal advocate communicating transparently and securing recovery aircraft with urgency • Create a renewal strategy by monitoring member “burn rates” how fast they use their deposits and proactively initiate the replenishment process well before funds are exhausted