Bringing a fast, reliable internet service to homes and businesses across rural and suburban America.

Customer Service Technician

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2022H1B No SponsorCompany Site LinkedIn

Location

Pennsylvania

Posted

33 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Installing, maintaining, and troubleshooting of high-speed internet, video, and voice networks including associated wiring and equipment • Performing maintenance and repair on outside plant facilities • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables • Observing all safety rules and regulations • Assisting other technical personnel in the performance of their duties when requested • Actively supporting sales and marketing related activities • Directing customer facing work and sales referrals

Job Requirements

High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work)
Ability to handle utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver’s license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)