• Provide phone and email support for inquiries from sales and healthcare professionals • Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders • Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders • Understand, interpret, and explain detailed information of processes and procedures • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required • Demonstrate flexibility in responding to new and rapidly changing situations and environment • Demonstrate an understanding of how decisions impact customers, markets and sales representatives • Provide support beyond standard hours as needed if call volume and/or workload require additional time