• Provide phone, email, and chat support for customers using FSI’s software applications primarily CMS, a CMMS application. • Deliver training and consulting services either online or onsite. • Maintain call database and identification of common issues experienced by our customers. • Conduct software testing as new releases of our applications become available. • Become familiar with new CMS features and products through independent investigation. • Assist customers with implementation and identify best practices for utilizing the CMS application. • Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported application and technical issues for the CMS application, CMS Mobile, and other CMMS applications as needed. • Deliver clear and easy class instructions, communicate difficult concepts well, and maintain professional presentation skills. • Act as an account manager with assigned accounts, which may include regularly scheduled conference calls, being proactive with reviewing client accounts and touching base with primary contacts. • Participate in asset inventory projects, as needed. • Ability to work independently and in a team environment.