WindshieldHUB.com
Your Local Source For Auto Glass Replacement
National Customer Experience Manager
Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 2014H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
33 days ago
Salary
Not specified
High School3 yrs expEnglish
Job Description
• Managing and responding to all customer reviews nationwide
• Conducting post-service follow-up calls with every completed customer
• Delivering a strong final impression on every job
• Actively requesting and increasing 5-star reviews
• Turning customer feedback into measurable improvements
Job Requirements
- 3+ years in customer experience or reputation management
- High-volume review management experience
- Strong phone communication skills
- Proven de-escalation ability
- Highly organized and independent
Benefits
- Fully remote role
- Competitive salary
- Direct impact on brand growth
- Ownership of nationwide reputation strategy
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