• The Customer Care Manager is the single point of contact for strategic revenue customer accounts with complex product needs. • In this position, you will proactively manage customers’ service needs ensuring the highest level of satisfaction, exceeding deliverables and timelines within the Customer Journey. • Manage interactions from the order origination through revenue assurance. • Promote revenue growth, retention, and overall client satisfaction. • Provide support, coordination, and guidance on client and service delivery processes. • Serve as the escalation point for customer inquiries and issues. • Includes: order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance. • Communicates order status and governance via client facing communication. • Meet learning, development and personal growth objectives to provide a superior customer experience. • Deliver data and feedback to other internal organizations on chronic performance issues and recommendations. • Provide Client Business Reviews on a recurring basis, no less than bi-annually. • Support Service Assurance and Repair in Network Service Review (NSR) presentation to client. • Initiate mitigation strategies to optimize customer solution delivery. • Collaborate with Sales and Operations ecosystem to execute a connected Customer Journey (LBGUPS – Learn, Buy, Get, Use, Pay, Support).