• Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion • Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM) • Leverage business acumen to identify and capitalize on untapped growth opportunities within clients • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities • Proactively leverage professional networks to generate new opportunities with existing clients • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio • Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs • Accountable for revenue and profit forecasts and delivery • Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight • For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs • Ensure accurate financial forecasts, projections, and adjustments • Manage and mitigate risks effectively, including succession planning • Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics) • Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio • Ensure compliance with governance, business rules, and regulatory standards • Embed critical initiatives and processes within the client portfolio to achieve strategic objectives • Foster a culture of high performance and continuous improvement within the team