• Support the Program Manager in directing and managing multiple work groups across planning, task order management, budgeting, property management, and procurement. • Ensure all work meets quality, schedule, and cost expectations. • Work with the Program Manager to adjudicate regional allocation of headcount/workshare among teammates. • Travel to assigned sites, meet regularly with the client and employees. • Understand regional compliance with all contract requirements. • Support regional/service area for continuous improvement and implement improvements. • Work closely with the Program Manager on any staff or resource issue within the assigned regional/service area of the Program, including the direction or re-direction of resources to facilitate execution of any task. • Oversee cost, schedule, and technical performance of program task orders. • Lead technical and cost proposal development, approval, and submission. • In absence of the Program Manager, act as primary POC to the client to ensure communication specific to that client. • Develop, monitor , and recommend strategic plans to support contract requirements and emerging client needs. • Monitor innovations/ improvements for success in contract execution. • Provide management/inputs in selection, training, and performance of assigned and/or matrixed personnel. • Manage regional staffing plans, oversee regional resources, and project execution; comply with all reporting requirements. • Prepare and participating in, presentation of monthly internal program reviews and status reports as needed. • Plan regional Teammate, PMO, and client meetings as needed. • Act as the primary point of contact for customers in the Program Manager’s absence, providing updates on program performance and ensuring customer satisfaction. • Interface with customers on a consistent basis to ensure that team meets expectations, modify plan/processes to successfully meet client requirements. • Implement customer satisfaction process, reporting and response; ensure metrics are captured and reported. • Participate in investigations for corrective actions/nonconformance. • Serve as funds manager, ensuring compliance with contracts, task orders, and company/government policies. • Monitor safety, cost, and technical performance. • Lead portfolio-wide Quality Improvement Initiatives and maintain document control processes, including Standard Operating Procedures (SOPs) and Quality Management Plans. • Promote team morale through mentorship, training, and career development.