• Own a portfolio of clients across Asset Management, Hedge Funds & Investment Banks from onboarding to renewal, with targets and KPIs for retention, engagement, and cross selling/upselling • Own and nurture decision maker relationships ranging across Head of Fixed Income, Head of Research and Senior Partner/ PM profiles • Own client communication and resolve inquiries and escalations with autonomy • Own and run business reviews (EBR’s) and other strategic meetings with clients • Manage onboarding and some application training; conduct client demonstration sessions designed to address the individual needs of the user with a consultative approach to drive engagement • Work collaboratively with senior management to strategise account retention and growth opportunities • Uncover and mitigate any risk that threatens clients’ growth, satisfaction, or renewal; develop and execute risk mitigation plans • Transform clients into evangelists to take part in fireside chats and case studies • Be the voice of your clients internally, driving product improvements and contribute to process creation and improvements • Be comfortable with engaging a broad set of stakeholders across the client lifecycle