• Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs. • Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions. • Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement. • Ensure the alignment of analytics projects with business value. • Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines. • Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value. • Develop strategy and lead execution of customer engagement extensions and renewals. • Stay updated with the latest trends and technologies in data analytics and apply them to improve our software. • Work with customers to gather software requests and prioritize backlog with product teams.