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Proactive Service Strategy Manager

StrategyStrategyFull TimeRemoteTeam 10,001+H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

85 days ago

Salary

$128.5K - $176.7K / year

Bachelor DegreeEnglishPythonSQLTableau

Job Description

• Design and implement predictive and remote service strategies that enhance customer satisfaction, reduce service costs, and improve operational efficiency ensuring that this strategy incorporates state-of-the art technologies and approaches, and will adapt to new developments • Develop and optimize predictive models and Proactive Service Messaging (PSM) to anticipate technical failures, minimize downtime, and enhance instrument reliability • Enhance proactive and remote service capabilities for current on-market products • Integrate leading edge proactive and remote service capabilities for new products from design through launch • Collaborate cross-functionally to enable seamless access and utilization of machine data across business lines and service delivery teams • Deliver actionable insights by presenting data-driven recommendations to stakeholders, including leadership, R&D, and service operations

Job Requirements

developed and implemented strategies in service operations with clear results
prior experience in remote support design, digital service transformation, or field service optimization with proven outcomes
experience in building and deploying machine learning models for predictive maintenance or anomaly detection
experience working with data models to detect trends and form conclusions that can be presented to senior levels of management
experience in incorporating new technology and developments into remote and predictive service delivery
proficient with Python, R, SQL, and data visualization tools (e.g., Power BI, Tableau)
good presentation and communication skills
previous experience with the Siemens Atellica Solution product family