• Supports assigned committees and assists them in implementing the association’s strategic goals. • Responsibilities include scheduling/coordination of meetings, drafting agendas, taking minutes, and following up on action items. • Coordinates online education such as podcasts and webinars in coordination with committee chairs. • Coordinates the online member community – assisting users, troubleshooting, updating content, reviewing for accuracy, and other regular updates and maintenance as necessary. • Monitors and maintains the association website: updates content, contributes to content creation, answers inquiries, ensures news/events and job board are updated; removes/hides outdated pages, and monitors and reports on website analytics. • Develops association communications including print, online and social media platforms, recognizing and sharing content applicable to the association and distributing/posting on a consistent schedule; collaborates with creative services department on design elements. • Provides conference support (pre, post and on-site) as assigned, including but not limited to speaker and sponsor programs, marketing/communications, evaluation, continuing education, on-site support, etc. • Provides a high level of customer service and monitors and responds timely to all member inquiries and requests (phone, email, web form). • Develops and fosters relationships with key association contacts, sponsors, and partnerships. • Performs quality work within deadlines with or without direct supervision. • Interacts professionally with other employees, clients, and vendors. • Works effectively as a team contributor on all assignments. • Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. • Maintains in good order all records and files and ensures the safe keeping of all company and association records. • Meets regularly with Account Executives(s) to ensure proper information flow and adherence to stated goals and objectives. • Demonstrates good judgment in investigating problems and making decisions. • Complies with company and association policy and operates in an ethical and prudent manner.