• Providing support to the North American SSP and Construction team including; • Leading the project management and organization of retail shop fit outs including quality, relevance and timeliness of new shop construction, refits and refreshes, closures and store maintenance of existing shop locations. • Effectively managing Capex, working on estimates, verifying project actuals and updating capex forecast. • Ensuring project schedules are well planned and executed, collaborating with the Retailers, SSP, Real Estate leasing and finance. • Staying informed of industry best practices of global retail construction process and project support. Bringing alignment to working practices. • Maintaining and developing project status/capex reports. • Assisting the retail team to accurately interpret construction information impacting the business. • Providing hands-on assistance and installation where necessary during new shop openings, refits and refreshes, and closures. • Continually improving support to retail business by assessing needs and providing forward-looking insight. • Streamlining reporting processes to meet needs of both external and internal users. • Providing project-specific assistance to the Retailers, all retail store teams, Shop and Space Planning Team, Property/Leasing, and Finance. • Maintaining up-to-date knowledge in products, design methods and merchandising for sales, providing practical support and having awareness of the details to deliver the best customer service and drive sales. • Partnering with SSP designers to deliver awe inspiring projects. • Delivering the best customer service experience. • May perform other duties as required.