• Provide technical expertise and support to the field sales team in promoting and selling access control products • Conduct product demonstrations and presentations to showcase product features and benefits • Perform all pre-sales technical requirements including site walks, architectural drawing reviews, solution design and technical guidance • Engage directly with end users and integrators to understand their specific needs and challenges • Build and maintain strong customer relationships to enhance customer satisfaction and loyalty • Assist in the creation of sales collateral, training programs, technical documentation, and competitive product comparisons • Work closely with internal teams to communicate customer feedback and market insights • Comply with health and safety guidelines and rules • Protect company reputation by keeping information confidential • Maintain professional and technical knowledge by attending educational workshops and reading professional publications • Contribute to the team effort by accomplishing related results and participating on projects as needed