• Own project timelines across multiple client accounts • Translate client goals into clear tasks and milestones • Track deliverables, deadlines, and dependencies • Identify bottlenecks and proactively resolve issues • Coordinate with internal team members (media buyers, designers, copywriters, etc.) • Manage strategic partners and freelancers when applicable • Ensure SOPs and processes are followed consistently • Ensure client deliverables are completed accurately and on time • Prepare internal status updates and progress reports • Support client-facing communication (updates, timelines, next steps) as needed • Flag risks or delays early and propose solutions • Maintain and improve internal workflows and SOPs • Help standardize service delivery across clients • Assist with onboarding new clients and team members • Recommend tools or automations to improve efficiency • Perform ad hoc administrative, business operations, and special project tasks as needed