• Take ownership of the end-to-end design process from research to execution • Drive clarity by distilling complex problems into simple, effective design solutions • Conduct user research to understand needs and behaviors • Lead end-to-end design for service products and internal software • Develop user-centric designs balancing business goals and best practices • Collaborate with product managers, engineers, and care teams • Facilitate co-creation workshops and design sprints • Test and iterate designs using qualitative and quantitative insights • Advocate for design excellence and contribute to the design system