• Make high-volume outbound cold calls to prospective patients • Engage patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program • Confidently explain program benefits, expectations, and next steps • Assist patients with mobile app downloads, account setup, and basic technical troubleshooting • Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows • Accurately document call outcomes, patient status, and next steps in internal systems • Meet or exceed daily call volume and enrollment targets • Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience