• Manage, monitor, and analyze mainframe and distributed systems batch workloads. • Identify and resolve job abends, escalating issues when SLA’s may be at risk. • Use BMC Control-M/EM to manage batch jobs across environments. • Document incidents and tasks in ServiceNow. • Utilize tools such as Nagios, IP Monitor, Tivoli, and TSO/ISPF for monitoring and troubleshooting. • Communicate effectively with support staff, programmers, and management regarding issues.