• Handle all daily benefits operations, including enrolling employees, maintaining eligibility, processing changes, submitting information to insurance carriers, updating payroll deductions, and supporting compliance tasks • Work closely with our licensed agent and company leadership to ensure employees receive accurate, timely support • Collect required employee and dependent information • Enter new hire data into benefits platforms (Employee Navigator, Ease, etc.) • Provide plan summaries, SBCs, and required notices • Process medical, dental, and vision plan elections • Submit enrollments and changes to insurance carriers • Track enrollment confirmations and ID cards • Maintain accurate employee eligibility and coverage status • Process qualifying life events (marriage, birth, loss of coverage, etc.) • Handle additions, terminations, and plan changes • Update payroll deductions for benefits • Respond to employee benefits questions via email and messaging • Maintain organized digital records for compliance • Reconcile monthly carrier billing statements • Identify and correct premium discrepancies • Coordinate with payroll to ensure deductions are accurate • Submit forms, documents, and updates to carriers as needed • Maintain enrollment documentation and audit trails • Assist with ACA tracking and reporting • Manage COBRA notifications (with third-party vendor) • Ensure compliance with company policies and deadlines • Support annual open enrollment and plan renewals • Keep benefits platforms updated with correct plan information • Upload new plan documents and SBCs • Maintain census files and reports • Assist with technology integration between benefits, HR, and payroll systems