Vanta

Vanta is the leading trust management platform that helps simplify & centralize security for organizations of all sizes.

Senior Manager, Strategic Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2018H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

95 days ago

Salary

$174K - $205K / year

Bachelor Degree7 yrs expEnglish

Job Description

• Lead & Develop a High-Performing Team • Diagnose challenges across the strategic customer segment and proactively design solutions, not just escalate them. • Define and evolve Vanta’s upmarket success motion — including onboarding methodology, strategic planning, risk identification, and value realization. • Use data to understand portfolio health, forecast risks, and drive prioritization for your team. • Advise CSMs and customers on complex frameworks, risk programs, and best practices. • Collaborate deeply with Sales, Account Management, Product, and Marketing to drive alignment around customer needs and business priorities. • Guide your team through complex escalations with clarity, steadiness, and principled decision-making. • Engage strategically with customers, including onsite engagements and executive business reviews.

Job Requirements

  • 7+ years leading customer-facing or consulting teams (Customer Success, Account Management, or similar) supporting Enterprise or Strategic accounts.
  • Demonstrated expertise in GRC or security compliance — or a proven ability to rapidly gain domain mastery in complex, regulated environments.
  • Track record of owning strategic problems, building scalable solutions, and driving outcomes independently.

Benefits

  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks fully-paid parental Leave for all new parents
  • Health & wellness and remote workplace stipends
  • Family planning benefits through Carrot Fertility
  • 401(k) matching
  • Flexible work hours and location
  • Open PTO policy
  • 11 paid holidays in the US

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