LighthouseAI provides state licensing software and services to pharmaceutical supply chain companies.

Senior Manager, Operations – Tooling

OperationsOperationsFull TimeRemoteTeam 51-200Since 2023H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

31 days ago

Salary

$100K - $125K / year

Bachelor Degree6 yrs expEnglishSQL

Job Description

• Build and maintain reporting that ties cost, headcount, output, and revenue together • Develop metrics around utilization, efficiency, throughput, and capacity • Create dashboards and reporting used by leadership for planning and decision-making • Own the selection, configuration, and optimization of tools used by Professional Services • Reduce or eliminate manual reporting and spreadsheet-heavy workflows • Improve data consistency and reliability across systems (e.g., CRM, collaboration tools) • Design, document, and maintain scalable standard operating procedures • Improve onboarding and handoff workflows to ensure teams start projects with complete information • Partner with Finance to align operational metrics with cost and planning models • Improve Sales-to-Services handoffs and cross-team communication

Job Requirements

6+ years of experience in operations, analytics, business operations, and/or services operations
Experience supporting Professional Services, SaaS services, consulting, or delivery-based teams
Design, build, and maintain scalable dashboards and reporting solutions using Power BI and SQL-based data models.
Strong analytical skills with the ability to turn data into operational decisions
Hands-on experience with reporting tools, dashboards, and workflow systems
Proven ability to build processes and drive adoption across teams
Comfortable partnering with Finance and Customer Success stakeholders
Highly organized, proactive, and able to operate with autonomy.

Benefits

Health, Dental, Vision Insurance
STD, LTD, Life Insurance
401(k)
PTO and Paid Holidays

Related Categories

Operations

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