• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. • Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform. • Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company. • Use your expertise to advise customers, guide integrations, and identify improvement opportunities. • Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. • Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. • Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams. • Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.