• Provides executive Director level management to overall contract operations involving multiple programs and cross functional groups of personnel on multiple projects at multiple locations. • Operates In Accordance With (IAW) process and best practices including the Software Development Lifecycle (SDLC), Information Technology Infrastructure Library (ITIL). • Serves as primary customer interface and maintains and manages relationships with all levels of the client organization. • Is intimately aware of overall program and business area status to include all related projects and the potential impact or risks. • A program level subject matter expert with unique technical knowledge and ensures quality and performance standards are achieved on all task/delivery orders, project operations and associated risk. • Plans and organizes the work effort and oversees the execution to include assigning resources, managing personnel, risk management, cost/schedule and overall contract Performance. • Provide oversight of the service delivery teams and ensure that they fulfill all the contractual requirements specified in the Performance Work Statement, and that all services delivered meet 9th Way Insignia’s high standards of quality. • Ensure all contractually required deliverables are prepared and undergo quality assurance reviews ahead of a timely submission. • Coordinates with corporate Program Management Office (PMO) to ensure delivery teams are utilizing the standard processes, forms, templates for internal support requests, deliverables required at the top contract level, Task Order (TO) financial tracking and forecasting, and corporate progress and status reporting. • Manages all direct labor costs associated with the contact and ensures the incurred costs remain within budget. • Ensures resources assigned to the contract have the technical abilities to perform the duties and responsibilities of their roles. • Ensures all program related deliverables such as Reports, Design Documents, Standard Operating Procedures (SOPs), etc., required of the contract are prepared in advance of the contractually specified due dates, to allow enough time for a quality review prior to delivery to the customer. • Communicates directly with the customer to ensure they are satisfied with the quality of the services the delivery team is providing. Should the customer be dissatisfied, the Program Manager informs the corporate leadership and assists in the development of actional plans to resolve current issues and mitigate future ones. • Routinely prepares reports and delivers status and progress review presentations to corporate leadership. • Responsible for developing the communications plan and managing it in the execution of the Task Order to ensure all information is disseminated accordingly. • Identifies internal and external Risk and enters risks and mitigations into both the customer’s and 9th Way Insignia’s Risk and Issues tracking systems. • Coaches and mentors the junior subordinate Project Managers on the team in the performance of their duties and helps them develop individual career development goals and plans. • Ensures there are succession plans in place for any Key personnel on the delivery team and identifies cross training opportunities to ensure there is no critical role or capability that is single threaded through one individual contributor.