The Industry Cloud for Life Sciences

Services Engagement Manager – Safety Systems

ManagerManagerFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

96 days ago

Salary

$85K - $170K / year

5 yrs expEnglishCloudVault

Job Description

• Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver • Set customer and internal stakeholder expectations correctly, focusing on long-term customer success • Position post-implementation support, training, and other Veeva solutions/offerings that may be needed for a successful customer experience • Work across Services teams and leaders to ensure successful delivery aligns to the delivered implementation plan and long-term customer strategy

Job Requirements

5+ years of software implementation project planning and/or professional services management experience within the Life Sciences industry
2+ years in a consulting or professional services environment specific to Safety & Pharmacovigilance, including proven success in selling and managing small- and large-scale implementation programs
Consultative work style with the ability to build short- and long-term strategies to ensure customer success and continued evolution
Strong written and verbal communication skills, executive-level presence, and experience in facilitation
Ability to engage audiences of varying perception levels
Collaborative nature and the ability to partner cross-functionally in a highly matrixed environment
Content, cloud, and/or data management experience in Life Sciences
Ability to travel when required (up to 20%)
Direct experience partnering with customers in the Safety & Pharmacovigilance industry
SaaS / Cloud Experience
Background includes exposure to regulatory compliance and validation standards in the Life Sciences industry