The operating system for the trades

Strategic Account Executive, Voice Agent

Account ExecutiveSalesFull TimeRemoteTeam 1,001-5,000Since 2012H1B SponsorCompany Site LinkedIn

Location

United States

Posted

96 days ago

Salary

$121K - $129.5K / year

5 yrs expEnglish

Job Description

• Foster & build relationships with Enterprise and Strategic customers pre and post-sale, which include: outreach to educate customers on Virtual Agents, leading discovery calls, collecting requirements, conducting product demonstrations, negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization • Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs • Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience • Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features. Also support webinar and event efforts to increase awareness and adoption of Virtual Agents • Track and measure business impact and report out to cross-functional stakeholders

Job Requirements

5-6 years of experience in sales, account management, and/or solution engineering roles
Proven ability to manage both Enterprise and Franchise level initiatives, including comprehensive account management, timely and executive level communication, ability to lead customer onsites and demonstrate ROI
Understanding of SaaS subscription models preferred (connection to the home services industry a plus)
Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition
Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment
Ability/experience in quota driven environments
Creativity and ability to run with minimal direction in an ambiguous environment
Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions.

Benefits

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.