• Define and execute the regional renewal strategy aligned with global vision, Experience as a Service principles, commercial initiatives, and regional market dynamics. • Partner with Customer Success Management to forecast renewal rates accurately by month, quarter, and year. • Own and exceed net revenue retention, gross renewal, and expansion revenue goals across all customer segments. • Champion a customer-first renewal approach that ensures seamless experiences and measurable business value. • Lead initiatives that leverage AI and automation to increase efficiency, predictability, and scalability in renewal operations. • Build and maintain a high-performance, inclusive culture rooted in accountability, learning, and operational excellence. • Collaborate with Sales, Customer Success, Finance, Deal Support, Legal, Product, and Operations leaders to integrate renewals into the broader customer lifecycle strategy. • Contribute to global renewal transformation initiatives and best-practice sharing across global peers and operations.