• Developing trust and relationships with our customers • Ensuring growth and product utilization within our customer base • Acquiring a thorough understanding of our customer needs and requirements • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives • Serving as the link of communication between customers and internal teams • Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives • Resolving any issues and problems faced by customers and dealing with complaints to maintain trust • Clearly communicating the progress of initiatives to internal and external stakeholders • Assisting with challenging customer requests or issue escalations as needed