We are in the business of solving some of the toughest societal problems through data science

Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2020H1B No SponsorCompany Site LinkedIn

Location

Colorado

Posted

98 days ago

Salary

$85K - $110K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems • Travel to client sites to educate agencies about our product and provide product demonstrations. • Proactively listen to and communicate customers’ pain points to internal teams • Obtain a thorough understanding of customer workflows • Demonstrate creativity with customer engagement and problem-solving • Thrive in a multi-tasking environment, adjusting to priorities as they arise • Serve as the main point of contact for customer inquiries and issue resolution • Track customer health, adoption, and usage

Job Requirements

3+ years of customer success experience
Empathy, Adaptability, Humility, Integrity, and Intuition
Excellent executive-level verbal and written communication, presentation, listening, organization, and relationship management skills
Ability to work with cross-functional teams and both technical and non-technical stakeholders
Highly organized and detail-oriented, able to manage multiple accounts simultaneously
Passionate about helping make a difference in the lives of many
Experience using CRM tools.
Enjoy working in a lean, fast-paced team where you can take the initiative and generate results every day

Benefits

A strong sense of mission for impacting real communities and solving complex societal problems
Work alongside other top talent in a rewarding and enjoyable culture
Company Equity
Medical, Dental, Vision & Life Insurance
401(k)
100% Remote
Standard holidays and paid time off