• Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner • Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria • Lead quarterly business reviews focused on outcomes, adoption insights, and value realization • Partner with Account Management to support renewals and expansions, targeting strong retention and growth • Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities • Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements • Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy • Develop and share success stories that demonstrate clinical, operational, and organizational impact • Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making