• Manage a portfolio of enterprise healthcare accounts in California, ensuring full program effectiveness and growth. • Analyze customer insights, account history, and macro trends to build territory plans and generate a strong pipeline for 12–24 months. • Identify strategic expansion opportunities through upsell and cross-sell initiatives. • Monitor territory, market trends, and competitors to uncover differentiation and growth opportunities. • Build trusted, long-term relationships with executive and operational stakeholders. • Conduct ongoing engagement to gather feedback, solve challenges early, and ensure customer coverage. • Act as the primary point of contact, coordinating communication across internal teams to ensure a seamless customer experience. • Maintain deep expertise in PartsSource’s product portfolio, including features, workflows, and value drivers. • Position PartsSource solutions effectively, tailoring value propositions to customer needs. • Stay current on industry trends, regulatory impacts, and competitor offerings to strengthen customer strategy and alignment. • Lead execution of customer programs, ensuring deliverables are met within scope and timelines. • Proactively identify risks and develop mitigation plans to maintain account momentum. • Use data and reporting tools (Gainsight, Matik, CRM systems) to provide insights, inform decision-making, and support forecast accuracy. • Partner with Operations, Product, Customer Success, BDEs, SSEs, and other internal teams to optimize customer outcomes. • Leverage CRM and sales tools to track interactions, manage pipeline, and document account strategies. • Ensure accurate forecasting, reporting, and documentation to support enterprise planning.