• Lead, coach, and develop Account Managers and Senior Account Managers across the Americas reseller channel. • Oversee onboarding, performance management, goal-setting, and continuous coaching. • Conduct regular 1:1s, performance reviews, and development planning. • Monitor KPIs tied to revenue growth and partner success; ensure team accountability. • Support recruitment, training, resource planning, and workforce allocation in partnership with AM leadership. • Foster a collaborative, high-performance culture focused on partner outcomes. • Model best practices in reseller account management and strategic relationship building. • Own a portfolio of high-value or complex strategic reseller accounts. • Support team members in developing new and existing accounts. • Act as the escalation point for critical issues and executive-level engagements. • Lead QBRs, annual planning, and C-level interactions for key partners. • Build strong Premier/Strategic relationships and deliver exceptional customer experiences. • Serve as a strategic advisor, supporting partners’ GTM, enablement, and engagement initiatives. • Deliver team revenue targets and reseller channel performance outcomes. • Manage pipeline health, forecast accuracy, and key account metrics. • Identify and drive upsell, cross-sell, and expansion opportunities. • Optimize team portfolio allocations for maximum growth potential. • Develop and execute scalable account growth strategies with the team. • Track, analyze, and report on revenue, account health, and performance trends. • Represent the business in partner meetings, renewals, and up-sell discussions. • Implement and refine account management processes and best practices for reseller partnerships. • Ensure consistent execution of QBRs, account plans, and stakeholder engagement. • Maintain high CRM data quality and leverage relationship intelligence tools. • Support planning and launch of new reseller partners and ongoing partner initiatives. • Resolve operational and strategic issues impacting partner engagement. • Identify process improvements to drive efficiency and scalability. • Partner with Sales/Business Development on new reseller acquisitions and smooth handoffs. • Collaborate with Sales, Marketing, Product, and SMEs to align solutions with partner needs. • Provide Product teams with partner insights to influence roadmap direction. • Coordinate internal resources to support partner projects and initiatives. • Share partner trends and feedback to guide internal strategy. • Collaborate closely with AM leadership and the Chief Customer Officer on strategic programs.