• Manage the CEO's day-to-day workflow and act as a thought partner on company strategy, ensuring focus on the right priorities to achieve organizational goals. • Build and maintain accountability systems that track commitments across the organization so that when the CEO asks for something important, it gets captured, scheduled, and completed on a predictable timeline. • Conduct after-action reviews following critical incidents (customer escalations, PR issues, operational failures), gathering context from multiple sources and proposing documented process improvements. • Draft reports, speeches, and presentations on behalf of the CEO; prepare the CEO for meetings by researching and creating materials that facilitate productive engagement. • Lead annual strategic planning, oversee cross-departmental projects, and coordinate key stakeholders to drive progress and decision-making on the company's most complex challenges. • Take ownership of difficult conversations about performance and expectations, communicating firmly and clearly across the organization while building trust and maintaining collaborative relationships. • Coordinate training sessions on new processes, propose systems to streamline operations, and identify metrics that matter for tracking business performance.