• Serve as the primary point of contact and strategic advisor for assigned accounts. • Develop deep knowledge of the client’s business, goals, and challenges to deliver proactive, forward-thinking solutions. • Continually seek opportunities to innovate through products or services that will drive client value. • Drive account retention and revenue growth for designated accounts by identifying opportunities and ensuring consistent, high-quality service. • Monitor client activity and identify upsell or repeat business opportunities, contributing to revenue growth while maintaining a high level of customer care. • Contribute to process improvements that increase efficiency, accuracy, and team collaboration across client and production operations. • Lead strategic or analytic projects or ongoing retainer for accounts. • Design and scope analytic projects. Lead loyalty design or redesign projects with oversight and collaboration from the Director. • Monitor program or business KPIs and proactively deliver recommendations for test ideas or campaigns to implement. • Participate in new business selling to qualified prospects and help drive new prospects from selling to onboarding. • Lead the sales process for qualified prospects and give direction to the Baesman sales team on how they are to facilitate next steps. • Develop and deliver personalized sales presentations that turn on the lightbulb and result in next steps with the prospect. • Bring prospects through the journey of selling and onboarding to a client and ensure success in meeting the client's deliverables outlined in that process. • Facilitate effective communication between clients, prospects, and key cross-functional team members to ensure project clarity and alignment. • Provide timely updates, clear documentation, and organized communication that outlines expectations, requirements, and next steps. • Translate client and prospect needs into actionable direction for internal teams, ensuring alignment across production, analytics, and operations. • Lead regular check-ins to maintain progress, address risks or gaps proactively, and ensure all stakeholders remain informed and coordinated. • Adhere to Administrative Policies and Company Handbook. • Maintain a thorough understanding of Baesman Group’s employee handbook, policies, procedures and compliance with administrative policies. • Promote the Baesman values: Can-do Attitude, We Before Me, Go the Extra Mile, Embrace Growth and Change, Do the Right Thing. • Complete Other Duties Assigned. • Support continuous improvement initiatives to optimize processes. • Perform other tasks as assigned by management. • Participate in assigned training and skill development programs.