• Organize and facilitate strategic client meetings (virtual and in-person) to strengthen relationships with key executives and stakeholders. • Track and communicate operational metrics to assess client health, including adoption, satisfaction, and retention. • Address and resolve challenging client requests or escalations, collaborating effectively with internal teams. • Partner closely with clients to understand their strategic business goals, providing tailored guidance and solutions to support their objectives. • Manage processes related to client onboarding, training, renewals, and ongoing retention efforts. • Drive client growth through strategic upselling and expansion initiatives, achieving sales targets and retention objectives. • Create structured strategies for each client relationship, aligning business goals with partnership opportunities and measurable outcomes.