• Lead new client onboarding, guiding them through the implementation process • Collaborate with client teams to configure their AppWork environment to align with their unique operational needs • Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers • Perform regular audits to track client engagement and usage of AppWork • Act as the first point of contact for client support inquiries • Build and maintain strong, trusting relationships with clients • Communicate new features, updates, and best practices to ensure ongoing client success