• Drive customer satisfaction and growth among a portfolio of existing customers • Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement • Design, plan and coordinate program activities to help drive program success and participation • Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience • Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities • Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap • Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions • Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning • Maintain a flexible schedule to accommodate travel and customer meeting requirements