• Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention. • Partner with Sales, PreSales, and Practice teams to identify and expand existing client engagements into new services. • Support pre-sales efforts with delivery insights, solutions design, and resource planning to drive growth. • Establish and enforce standardized delivery methodologies, SLAs, and best practices. • Continuously measure project performance, delivery quality, and client satisfaction through structured governance and feedback loops. • Drive operational predictability and consistency across all accounts and projects. • Support P&L for assigned portfolio, ensuring revenue targets and margin commitments are achieved. • Implement performance metrics, utilization tracking, and pricing governance to optimize delivery economics. • Identify and eliminate inefficiencies, improving cost-to-serve through proactive resource and engagement management. • Lead a team of Delivery Managers across multiple clients and domains. • Build a performance-driven culture focused on accountability, collaboration, and continuous improvement. • Develop talent pipelines and succession plans to support organizational scalability. • Accomplish work objectives through leading and supervising other Toptal team members on the Delivery team. • Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed. • Partner with internal AI and Operations teams to introduce automation and data-driven insights across delivery processes. • Implement AI-driven tools for quality monitoring, forecasting, and resource optimization. • Champion technology adoption to improve productivity and enhance client outcomes.