• The Middle Office Team maintains the books and records for collateral managers that have outsourced middle office operations • As primary point of contact, the Senior Trust Account Manager delivers high levels of service and relationship management for assigned institutional outsourcing clients in support of trust business objectives • Oversee daily transaction & reporting activity of assigned outsourcing relationships and support personnel at client institutions in day-to-day routines and financial processing • Guarantee quality service levels, perform daily servicing activities, ensuring timeliness and accuracy • Establish operational objectives, work plans, and assignment delegation • Lead personnel who assist in the management of the client relationship and communicate status of client assignments with relationship managers • Select, develop and evaluate personnel to ensure efficient operations • Establish and assure adherence to budgets, schedules, work plans and performance requirements