• Provide on-site support installations and service repair to customers in North America • Provide solutions to complex service issues • Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues • Develop strong working relationships with customers • Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements • Complete and submit service activity information and paperwork timely to the appropriate group/department • Monitor and manage the return of all parts • Manage and complete all Preventative Maintenance requirements • Attend training classes (locations throughout the world), to stay current on both new and existing products • Weekend work and overtime required as needed for installations, service calls and training • Provide technical support and direction to technicians leading to the resolution of escalated service issues • Conduct technical training classes as needed for technicians • Provide sales assistance in demos and/or customer visits as needed • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution • Communicate technical issues to the Technical Service Manager and technical support group • Perform related duties as assigned by manager • Travel 60-70%