• Manage daily activities virtually that support appropriate patient access to our client’s products in the provider offices • Work as a liaison to other patient assistance and access support services offered by our clients (i.e. HUB, Call Center, Specialty Pharmacy Services) • Participate in client meetings as appropriate • Participate in regularly scheduled team meetings and calls • Input call activity into customer relation management tool (CRM), as appropriate • Serve as payer expert for defined geography and able to communicate payer changes to key stakeholders in a timely manner • Provide office education and awareness during the entire access process which may include formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution • Educate offices using approved educational materials provided by the client • Review specific patient case information, in a compliant manner, defined by the client • Educate physician office staff on the use of our client’s patient support services, including web-based provider portals