• Administer, monitor, and maintain the EN/VR TPR system, ensuring optimal performance, uptime, and security. • Oversee data integrity processes, including validation, cleansing, and regular audits of EN/VR provider records. • Manage user access, roles, and permissions; onboard and provide support to EN/VR users, addressing technical questions and access issues. • Serve as the primary technical liaison between Ticket Program operations, EN/VR providers, and system development teams. • Coordinate system updates, enhancements, and troubleshooting efforts; document technical changes and support change management processes. • Ensure compliance with SSA, FISMA, Privacy Act, and all relevant federal data protection policies. • Develop and update system documentation, user guides, and training materials to support users and internal staff. • Track and report on system usage, performance metrics, and issue resolution status to management. • Provide technical expertise during process improvement or expansion projects impacting the EN/VR TPR system. • Support and enforce Section 508 accessibility requirements and other relevant standards in all activities. • Participate in cross-functional meetings and trainings to align TPR administration with broader program objectives.